Lab Policies

Pricing:

• Prices and information on this website are subject to change without prior notice.

Submission Guidlines:

• Be sure to read and understand the following guidlines before ordering, the speed with which your order is finished depends on you submitting it correctly.
• A handling fee will be added for us to convert files that are in the wrong format, wrong color space, need to be renamed, or otherwise do not fit our guidelines.

Payment Requirements:

• Discover, Mastercard and Visa accepted.
• We do not accept American Express.
• A $20.00 service charge is applied on all returned checks.

Shipping To You:

• We ship UPS Ground.
• You may request express shipments, these will be billed at cost.
• If you prefer another carrier you must notify us when placing your order.

Rush Service:

• Rush Service is available for times when deadlines must be met.
• Rush orders must be clearly marked "RUSH" and must specify the date needed.
• Orders simply marked "ASAP" without specific deadline information
  will enter the normal production flow.

Damaged Packages:

• If you receive a damaged shipment, please refuse, and return it by the carrier who delivered the order.
• It is Tri-Color Lab's responsibility to file a claim with UPS, Fed Ex, etc.
• If the package was left and not signed for, contact the carrier to file a claim.

Remake Policy:

• Any orders to be returned for any reason must be accompanied by:
  • the original print
  • order envelope
  • original negative or CD (if required)
  • clear instructions concerning what you want corrected
• If all of these are not returned, your remake will be delayed.

Liability:

• The sending of any negatives, prints, film, or digital files to us for processing, or any other purpose will constitute an agreement by you that if any such film, negatives, prints, or digital files are damaged or lost by us or any subsidiary company for any reason whatsoever, they will be replaced with an equivalent amount of unexposed film and processing.
• Such replacement shall represent the limit of our liability.
• We do not assume any liability for orders lost in transit to or from us.
• Though we take extreme care, we do not assume any liability for any artwork, photographs, slides, renderings, etc. left or shipped here to be matched or copied.
• Should any of our work be defective due to paper or processing, we will reprint the work at no charge to the customer, at our discression.

Copyright:

• We will not copy any photo, slide, negative, or printed material that is copyrighted without the permission of the copyright holder.
• The customer assumes responsibility for all identifiable and unidentifiable copyright articles.
• The University of North Carolina has published a good summary of
  when U.S. Works pass into the public domain, and Bromberg & Sunstein LLP provides a flowchart for determining when U.S. Copyrights in fixed works expire.

Print Services:

• All prints are printed on Fuji Crystal Archive paper, Lustre surface
• Glossy and Pearl paper are available if required, at an additional cost.
• Photographic prints are printed borderless.
• If we are asked to pick the best exposure or poses, our judgment will be final.
• We will die-cut all 4 and 8 wallet units unless instructed otherwise or if the image is too tight.
• 35mm negatives do not lend themselves to certain print sizes in regards to cropping.
  • 4x5, 5x7, 8x10, 11x14, 16x20, 20x24, 24x30, and 30x40 will render a crop that
    does not show the entire file or negative.
  • 4x6, 7x10, 8x12, 12x18, 10x15, 16x24, and 20x30 will show the entire negative.
• Odd size prints are billed as the next print size up.

Digital Files:

• Digital files do not translate to most standard photo print sizes.
  The Aspect Ratio is very similar to 35mm negative cropping.

Image Archiving:

• We will try to hold digital orders for up to 3 months, this is subject to available storage space on our system.
• it is STRONGLY recommended that you order an archival CD or DVD of ANY
  orders sent for retouching, that way you have a copy of the retouched image from which to place future orders.

Matching Prints:

• We will do our best to match guide prints that accompany your prints.
  Different emulsion papers will not always allow for matching,
  but we will come as close as possible.

Test Prints:

• Test prints are available and recommended for volume orders.
• Test prints can add to lab schedule if they are not approved in a reasonable amount of time.