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Lab Policies


  • Prices and information on this website are subject to change without prior notice.

Submission Guidlines:

  • Be sure to read and understand the following guidlines before ordering, the speed with which your order is finished depends on you submitting it correctly.
  • A handling fee will be added for us to convert files that are in the wrong format, wrong color space, need to be renamed, or otherwise do not fit our guidelines.

Payment Requirements:

  • Discover, Mastercard and Visa accepted.
  • We do not accept American Express.
  • A $20.00 service charge is applied on all returned checks.

Shipping To You:

  • We ship UPS Ground.
  • You may request express shipments, these will be billed at cost.
  • If you prefer another carrier you must notify us when placing your order.

Rush Service:

  • Rush Service is available for times when deadlines must be met.
  • Rush orders must be clearly marked "RUSH" and must specify the date needed.
  • Orders simply marked "ASAP" without specific deadline information
    will enter the normal production flow.

Damaged Packages:

  • If you receive a damaged shipment, please refuse, and return it by the carrier who delivered the order.
  • It is Tri-Color Lab's responsibility to file a claim with UPS, Fed Ex, etc.
  • If the package was left and not signed for, contact the carrier to file a claim.

Remake Policy:

  • Any orders to be returned for any reason must be accompanied by:
    • the original print
    • order envelope
    • original negative or CD (if required)
    • clear instructions concerning what you want corrected
  • If all of these are not returned, your remake will be delayed.


  • The sending of any negatives, prints, film, or digital files to us for processing, or any other purpose will constitute an agreement by you that if any such film, negatives, prints, or digital files are damaged or lost by us or any subsidiary company for any reason whatsoever, they will be replaced with an equivalent amount of unexposed film and processing.
  • Such replacement shall represent the limit of our liability.
  • We do not assume any liability for orders lost in transit to or from us.
  • Though we take extreme care, we do not assume any liability for any artwork, photographs, slides, renderings, etc. left or shipped here to be matched or copied.
  • Should any of our work be defective due to paper or processing, we will reprint the work at no charge to the customer, at our discretion.


Print Services:

  • All prints are printed on Fuji Crystal Archive paper, Lustre surface
  • Glossy and Pearl paper are available if required, at an additional cost.
  • Photographic prints are printed borderless.
  • If we are asked to pick the best exposure or poses, our judgment will be final.
  • We will die-cut all 4 and 8 wallet units unless instructed otherwise or if the image is too tight.
  • 35mm negatives do not lend themselves to certain print sizes in regards to cropping.
    • 4x5, 5x7, 8x10, 11x14, 16x20, 20x24, 24x30, and 30x40 will render a crop that
      does not show the entire file or negative.
    • 4x6, 7x10, 8x12, 12x18, 10x15, 16x24, and 20x30 will show the entire negative.
  • Odd size prints are billed as the next print size up.

Digital Files:

  • Digital files do not translate to most standard photo print sizes.
    The Aspect Ratio is very similar to 35mm negative cropping.

Image Archiving:

  • We will try to hold digital orders for up to 3 months, this is subject to available storage space on our system.
  • it is STRONGLY recommended that you order an archival CD or DVD of ANY
    orders sent for retouching, that way you have a copy of the retouched image from which to place future orders.

Matching Prints:

  • We will do our best to match guide prints that accompany your prints.
    Different emulsion papers will not always allow for matching,
    but we will come as close as possible.

Test Prints:

  • Test prints are available and recommended for volume orders.
  • Test prints can add to lab schedule if they are not approved in a reasonable amount of time.


Tri-Color Lab exercises care in the handling of personal information collected via and conducts its business in ways that demonstrate respect for personal privacy.

  • We do not collect or maintain any personal information unless you provide it to us. You are not required to provide personal information to visit our web site.
  • If anyone under 18 years of age wishes to utilize our Contact Us or other on-line forms on or otherwise transmit information electronically, we encourage them to do so under the supervision of a parent or guardian.
  • We use web server log files and third-party analytics to assess the aggregate level of traffic to the website for information about the volume, variety, timing, and other characteristics of our web traffic and to diagnose any potential problems with the Web site.
  • Web server log files do contain an IP address but not information on specific individuals. We do not use log files to track a particular individual's use of the website but reserve the right to utilize log information in the investigation of any malicious activity.
  • We do not share, trade, or sell personal information to third parties without your consent except in limited ways if required by law.
  • We may make use of cookies to maintain the browser session. A cookie is a tiny text file that is placed on your hard drive by the web server. These text files do not contain any personal information and can not be used to obtain any information that you do not voluntarily provide.
  • Our site may contain links to other web sites and servers. Tri-Color Lab is not responsible for the content or privacy practices of linked Web sites; nor should a link from this website be construed as an endorsement of that site's content or practices.
  • We do not intend to make any changes to this policy but reserve the right to do so as changing circumstances require.

Terms of Use

  • All information provided on the Tri-Color Lab Web site is for informational purposes only and does not constitute a legal contract between the lab and any other person or entity otherwise specified.
  • We make every reasonable effort to display current and accurate information and to review web content for compliance with lab policy.
  • Information on is subject to change without prior notice.


The Tri-Color Lab's Web pages display text and images to provide an informational and educational resource to the public, and are the sole property of their creators and protected by copyright. The reproduction, redistribution and/or exploitation of any materials and/or content (data, text, images, marks or logos) for personal or commercial gain is not permitted. This information may not under any circumstances be redistributed for compensation of any kind without prior written permission from Tri-Color Lab, New Bedford, Massachusetts. This information may be redistributed if the source is cited; for personal, educational and non-commercial use (as defined by fair use in US copyright law) providing images are not redistributed without specific consent.

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Our fine art printing process uses pigment based inks. Pigment printing processes have been utilized since the middle of the 19th century. The image stability of pigment printing is superior to that of any other method of printing. Pigment inks excel in permanence. A dye is molecularly soluble in its vehicle, but pigment is not. Pigment particles tend to be large enough to embed into the receiving substrate making them water-resistant. The particle nature of pigment inks ensures their archival superiority. A particle of pigment is less susceptible to destructive environmental elements than a dye molecule.


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